If a piece arrives damaged, defective, wrong or not as described, report it within 72 hours of delivery with photos. We refund by bKash or bank transfer, or send a replacement. We can't take returns for a change of mind, because every piece is handmade by a small maker.
We don't take returns for a change of mind. A problem must be reported within 72 hours of delivery; after that it can't be claimed.
Our team reviews every report. If we approve a refund, we send the price of the pieces to your bKash or bank account. If we approve a replacement, the maker sends a new piece at no cost to you.
Sign in and open Your orders.
Ordered as a guest? On Your orders, add the order with its order number and the mobile number you ordered with.
Open the order and tap Report a problem on the maker's part that went wrong.
Choose what's wrong, tell us what happened, and add clear photos of the piece and its packaging.
72 hours from delivery. Report it from the order in Your orders, with photos.
No. JADUZ pieces are handmade by small makers, often to order, so we only take returns for damage, defects, wrong items or pieces that aren't as described.
When we approve a refund, we send the price of the pieces by bKash or bank transfer.
Sign in with Google, open Your orders and add the order with its order number and the mobile number you ordered with. Then report the problem from the order.
Photos let us decide quickly and fairly, and show the maker what went wrong. Take them of the piece and the packaging as soon as you open the parcel.