Questions about an order, a piece or a maker? Contact the JADUZ team using the options on this page, and include your order number if you have one. You can follow any order yourself on the tracking page with its number and your mobile number, and our delivery and returns pages answer common questions.
Our support contacts are being set up. Until then, you can track your order and read our delivery and returns help below.
Your order number and the mobile number you ordered with, plus photos if something arrived damaged. That lets us find your order straight away.
Open Track order and enter your order number and mobile number. You'll see where each maker's parcel is.
Report it within 72 hours of delivery from the order in Your orders, with photos. Our returns page explains how refunds and replacements work.
Apply from the Sell with us page with photos of your work and your story. A JADUZ curator reviews every application.